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Frequently Asked Questions

Mistral products are backed by a manufacturer warranty that covers defects in materials and workmanship under normal domestic use.

Warranty periods may vary depending on the product category. Please refer to your product manual or packaging for specific warranty information.

To help us process your warranty request faster, please provide:

Proof of purchase (receipt, invoice, or bank statement)
Product model number
Description of the issue
Photos or videos showing the fault (if applicable)
Your contact details

Once received, our customer support team will review your claim and contact you with the next steps.

Mistral offers returns for faulty products. Please provide a receipt or bank statement. For change of mind returns, all items must be unopened, unused and in a saleable condition.

PayPal: Products purchased through PayPal must be returned with the original payment process.
AfterPay: Products purchased through AfterPay must be returned with the original payment process.

If you believe your product is faulty, please contact our customer support team. We will assess the issue and work with you to provide a suitable solution in line with Australian Consumer Law.

The model number is usually located on the product rating label or printed on the packaging or in the user manual.

Depending on the product range, spare parts and accessories may be available through our support team.