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Contact Our Team
As a local Australian business, we are always striving to exceed customer expectations. We pride ourselves on providing functional, affordable and innovative products across the Mistral range. We currently offer a replacement/refund warranty.

We have strict quality control measures that are tested to meet Australian standards. However, if your product is faulty, please contact our warranty team on 1300 373 199.
Return Policy
Mistral offers returns for faulty products. Please provide a receipt or bank statement.
For change of mind returns, all items must be un-used and in a saleable condition
Online Purchases
Online purchases can be returned through Customer Care team: admin@gsmretailgroup.com
PayPal
Products purchased through PayPal must be returned with the original payment process.
AfterPay
Products purchased through AfterPay must be returned with the original payment process.
Frequently Asked Questions
How long do I have warranty on my product?
Small Appliances: 12-month warranty
Electrical Accessories: 12-month warranty
Heating/Cooling: 2-year warranty