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Help & Support

For Product, Customer and Retailer Support
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Customer support for all brand related questions
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Support for Mistral retail distributors
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Contact Our Team
As a local Australian business, we are always striving to exceed customer expectations. We pride ourselves on providing functional, affordable and innovative products across the Mistral range. We currently offer a replacement/refund warranty.

We have strict quality control measures that are tested to meet Australian standards. However, if your product is faulty, please contact our warranty team on:
1300 373 199
Return Policy
Mistral offers returns for faulty products. Please provide a receipt or bank statement.
For change of mind returns, all items must be unopened, unused and in a saleable condition.
Online Purchases
Online purchases can be returned through Customer Care team: admin@gsmretailgroup.com
PayPal
Products purchased through PayPal must be returned with the original payment process.
AfterPay
Products purchased through AfterPay must be returned with the original payment process.